Hardware Failure suspends operations at Houston container terminal

Two container terminals, Barbours Cut and Bayport of Port of Houston went out of operation on July 27 due to hardware failure. Early morning on 27th July, there was a problem reported with the terminals which was resolved by 10:00 a.m. but later by afternoon the system went down and both the terminals were offline. The problem was finally resolved on Thursday afternoon July 29 and operations were resumed.

Explaining the matter, Roger Guenther, Executive Director of Port of Houston said that they had experienced a major failure with the storage devices that support the applications used for terminal operations. He has explicitly clarified in a letter to customers and stakeholders that this operation suspension was not due to any cyber-attack.

Mr. Gunther has said that to make up for the loss of time due to hardware problems, extended gate times have been planned through the weekend or as long as it is needed for the business to catch up. Expressing regret over the issue, he said that the port will be looking into the problem and take all possible measures to ensure that such operations failures do not happen in the future.

The two terminals together handle as much as two-thirds of all container volume handled at the Gulf Coast ports. There are six berths present at the Barbours Cut terminal with 6000 feet of dock and 255,000 square feet of warehouse. Recently the Port of Houston had reported a record volume led by its container terminals. This June the port handled 292,000 TEU which made it the busiest June ever. Gunther has written to the customers saying that the port has identified the scale of impact and asked for their patience.

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